Customer Support Hub
How can we help you today?
We’ve streamlined our site to make your browsing and ordering experience as seamless as possible. Whether you have a question about a product or need help with a recent order, you’re in the right place.
Quick Links & Self-Service
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[Track My Order] – Get real-time updates on your shipment.
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[Returns & Exchanges] – Start a return or view our policy.
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[My Account] – Update your password, address, and payment methods.
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[Product Catalog] – Browse our fully mirrored and updated inventory.
Frequently Asked Questions
Orders & Shipping
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Where is my order? Once your order ships, you will receive an email with a tracking number. You can also view status updates in your Account Dashboard.
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Can I modify my order? Because we aim for seamless, fast processing, orders are sent to fulfillment quickly. Please contact us via Live Chat immediately if you need to make changes.
Still Need Assistance?
If you couldn't find your answer above, our team is ready to assist you through any of the channels below.
| Contact Method | Best For | Availability |
| Live Chat | Quick questions & navigation | Mon–Fri: 9am – 5pm |
| Email Support | Order issues & documentation | 24/7 (1-day response) |
| Phone Support | Urgent inquiries | Mon–Fri: 10am – 4pm |
Email: cadandcuts@gmail.com Phone: +254 718 282 970
Our Commitment
We are constantly working to make your experience faster and easier. Our recent site upgrade was designed with you in mind—mirroring our high-quality product line with a simplified checkout process. We value your feedback as we continue to improve.